PERSPECTIVES
Chef vs Superintendent Compensation
Executive Chef compensation is significantly lower than that of a Golf Course Superintendent. If food is truly the most significant driver of the member experience, why would this be the case?
Focus Dispersion
As clubs evolve, so too can the focus of the board and supporting committees. Keeping the main thing the main thing, while allowing growth, is critical to maintaining clarity in roles and purpose.
How to Lose a Club in Ten Months
Ok, so maybe the title is a little dramatic, but the cautionary tales of member-owned clubs surrendering to outside management are more common than you think.
It's Lonely at the Top
General Managers are pulled too many different directions. Professional Therapy, while a new term, is desperately needed at all levels in the club management industry.
Communication: Too Much Can Be Bad
Lack of communication or poor communication can be detrimental, but too much can cause massive confusion. Is it time to unapologetically streamline your communication plan?
The Right Leader = The Reluctant Leader
An active board member and an ambitious board member are very different people. Often times, those that are reluctant to step up are the best for the job.
Red Flag Rhetoric
Catchy phrases and one-liners can be a sign that leadership skills are lacking. Even in the perception-savvy world of club management, be wary of one phrase in particular, as perception is certainly NOT reality.
Are Auditors Overstepping?
External audits, while often required, are excellent ways to ensure appropriate accounting and controls are in place and the staff is protected from outside pressures. However, are outside auditors overstepping and impacting operations beyond their intended roles?
Culture Phase 1: Value
Creating and fostering a culture that today's workforce needs means shifting long-held mindsets from the "ivory tower" to one that is more inclusive and collaborative. You want to create a phenomenal member and guest experience? Then create a phenomenal employee experience.