PLANNING & MANAGEMENT SERVICES
Strategic Planning Workshops & Retreats
Collaborative process between both the board and management team to create or update your Club's mission and vision, supported by Tandem's signature one-page strategic plan encompassing long-term goals, mid-rage strategies and short-term action steps, all cohesively linked and measured with quantitative metrics. ~Single or Multiday Sessions PRE-WORKSHOP -Listening Sessions of Board and Team (separate & combined sessions) -Surveys of Board and Team -Establish Desired Goals WORKSHOP -Industry Update and Impact to Your Club -Listening Session Review -Survey Review -Review of Current Plan (if applicable) -Review of Workshop Goals -Teambuilding Activity (fun, but harmless) -Customized Workshop Experience (roundtables, breakaways, etc.) POST-WORKSHOP -Summary Report of Workshop -Tandem's Signature One-Page Strategic Plan with Goals, Strategies & Actionable Items -Action Plan Timetable -Follow-Up Timetable
Board Candidate Selection Assistance
Allow Tandem's team to conduct personality assessments of board candidates and offer guidance and independant recommendations on this most important process in establishing your club's direction. A catalyst of board breakdowns is the over-simplification of the board nomination process. Rather than approach the recruiting process with professionalism, science and objectivity, many clubs simply put their friends on the Board or, worse, offer a board position to someone previously turned down to smooth over prior grievances. Tandem can help you determine who would be the best fit for your club, taking the favortism and personal agendas out of the equation.
Operational Guidance Reviews
Reviews of key areas of your operation to provide an independant and objective perspective. Regular operational check-ups can be critical to the success of the entire team and ensure a culture of constant improvement. Regardless of how well you think you're operating, a third-party perspective is helpful and proves to your board and team how driven you are to continuously improve the member experience, the employee experience and your performance. The review results are provided to you and your management team in a concise, but detailed operational report. A more "broad stroke" operational report may be made available to the Board.
Speaking Engagements
Executive Recruiting
& Placement
Interim General Management Services
Engaging, energetic and entertaining education speaking events for industry professional seminars, employee meetings or small group sessions designed to enlighten boards and bring volunteer leaders up to speed on industry trends and best practices. Topics can be customized to your club's needs and your group's expertise and interest.
Assistance in filling leadership positions, utilizing Tandem's industry connections, professional insights, and engaged processes to ensure the right fit for your organization, culture and long-term success.
Temporary management services during times of transition to make the process of change seamless. Offering decades of expertise in a variety of club environments, the Tandem team can provide your club with the support it needs to evolve, managing the day-to-day operations and assisting with the search process, minimizing the anxiety that often accompanies change.
Leadership Retreat &
Team Workshop
Collaborative workshop with the management team or a specific department to review trends, data, and goals, increasing performance through motivation, actions and clarity in expectations.
Career Support Services
Allow our experienced team to help you develop your resume and hone your interview skills to get you ready for the next step in your career.
DiSC Personality
Assessments
Personality assessment of your team members to analyze and better understand how each individual's unique communication, perception and behaviors interconnect to the other team members and the group as a whole.
Success Coaching
Tools and coaching to enhance leadership through developing trust, and achieving maximum performance and happiness levels at work. Tools, such as a Career Progression Plan, can be customized for each team member to clarify what can be done today to achieve what you want to achieve tomorrow.
Culture Development
How do you establish an action-focused gameplan to creat and sustain the culture you want? Define the frequently required behaviors (FRB's) that are needed to be embraced by the team and board. Regardless of processes, systems or leadership, the culture of an organization depends on the actions and attitudes of the organization's people. As the late, great Peter Drucker said, "Culture eats strategy for breakfast." Tandem treats culture as more than a trendy buzzword, but as one of the most important aspects of creating experiences for anyone associated with your club.
Governance Handbook A resource for members of the board to clarify roles and responsibilities, communicate best practices, review industry trends and provide a centralized location for important club documents, such as bylaws and rules & regulations.
Employee Handbook Invaluable and legal document to ensure employees understand your club's culture, key policies and rights as pertaining to your area's employment rights.
Management Handbook Recource for managers to clarify roles and responsibilities, as well as managerial tasks and policies not included in the employee handbook.
Employee Orientation Retention is impossible without a great first impression and establishing a clear foundation of expectations, culture and purpose.
Committee Orientation Excellent committee involvment and relationships is the lifeblood of a club. Ensuring they understand their roles as they relate to the board, management team and membership provides a great opportunity to build strong future board members.
Board Orientation Establishing roles and responsiblities early is key. A board member position is something to be taken seriously and clarifying the legal duties and focus of a board member and of the board as a whole is important to ensuring continuity in your club's direction and long-term strategy.
Customer Service Training Presentation and supporting printed materials custom-designed for your club and your team. Topics include service recovery techniques, deescalation methods, and standard practices proven to improve consistency in the member and employee experience.
Tools we help you create
SURVEY SERVICES
Tandem's unique survey services include metric scoring on a five-point scale and a comment summation that identifies trends. Additionally, the Member Experience Survey comes with our Perspective Scale, comparing scoring trends on your survey to the collective survey trends of other private clubs.
Employee Surveys
Measuring the employee experience to ensure your team is experiencing a work environment that is respectful, rewarding, fun, engaging and consistent with your culture.
Management Surveys
Measuring the management experience with a focus on committee and board interactions is essential to ensuring roles and expectations are clear.
GM Surveys
A culture of transparency, trust and continuous improvement starts with a GM willing to evolve as a leader and listen to the thoughts of their direct reports.
Board Surveys
A positive and collaborative experience as a board member will contribute to a self-sustaining process of getting the best on the board.
Membership Surveys
The member experience is "the why" of any club and establishing consistent, measurable metrics is key to monitoring performance and making decisions that align with members' interests.